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  • #16
    Originally posted by BoxAlarm187 View Post
    Less than 5 seconds. In the chance we catch a call when I'm actually driving, it's a press of two buttons on the phone, which don't even require me to look at the screen.
    Don't be fooled... those folks who are crying about the texting while driving all dial their cellphones while driving.

    There is a difference between dialing a phone number and having a texting conversation.
    I am now a past chief and the views, opinions, and comments are mine and mine alone. I do not speak for any department or in any official capacity. Although, they would be smart to listen to me.

    "The last thing I want to do is hurt you. But it's still on the list."

    "When tempted to fight fire with fire, remember that the Fire Department usually uses water."

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    • #17
      We've been using IAR for a few years. For the most part we're happy with it.

      The usefullness of the responding feature is depends on how many people use it.. I think we have about 50% adoption but some still refuse or forget to call when they're coming up for calls.

      The scheduling feature is pretty nice. We schedule who's in-house for duty crews as well as recommend people who are available from home put themselves on the schedule. Makes it easy to see the depth of our bench.. again, depending on adoption.

      The feature we use the most is for texting/alerting. Allows you to send a text/email to individuals or groups. If it looks like we're light, then an officer can send a text out to make sure people know to come up. Similarly if we have a adhoc crew (say, for an Eagles game) a text can get sent to tell folks to relax for a few hours.

      One question for those who have set up stations in your bays.. how do you handle logging into the system? We have the same setup but it requires that someone manually log in any time the computer is rebooted.. I've tried to set it up to automatically log in but there's no easy way short of modifying their javascript.

      I also wish their scheduling/calendar feature integrated with outlook or CalDAV. Keeping a duty crew schedule up to date is a PITA when it has to be done per-individual instead of adding people to an appointment.
      So you call this your free country
      Tell me why it costs so much to live
      -3dd

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      • #18
        Originally posted by BoxAlarm187 View Post
        As for the concern about texting while driving, it's negligible. It's a phone call that literally takes less than 5 seconds. Using the speed-dial on my phone, I can call, indicate my destination, and hang up in the time it takes to walk from my couch to the steps going down my back porch.
        Agreed. Most of the time I use the default response.. so I just speed-dial then put the phone down and the system hangs up when its done. Non-default responses add maybe 5 seconds to enter 1-9 after dialing (which could be added to another speed dial if needed).
        So you call this your free country
        Tell me why it costs so much to live
        -3dd

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        • #19
          If I had my "Wishes were Fishes"-hat on I'd ask for the ability to get data directly in JSON format rather then having to use the IAR web page. This would allow me to build a client specific for our needs. Right now we're trying to develop a high-level portal that would include IAR-information as well as call/dispatch info, weather-radar..etc. It's easier to pull JSON and write our own client then it is to try to fit the existing URL on to another frame/DIV.. Anyway, I rant..
          So you call this your free country
          Tell me why it costs so much to live
          -3dd

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          • #20
            We've been using the IAR on a trial basis. As the first driver in the station it's nice to see who is coming. I don't think we have used all of the features yet. But, I think the Chief's may choose to keep it.

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            • #21
              Originally posted by voyager9 View Post
              We've been using IAR for a few years. For the most part we're happy with it.

              The usefullness of the responding feature is depends on how many people use it.. I think we have about 50% adoption but some still refuse or forget to call when they're coming up for calls.
              This is typically a product of how the system is rolled out to the membership. If rolled out merely as a voluntary system ("hey, here's something you might want to use"), it takes longer for a higher % of the members to start using it.

              If rolled out with a clear explanation of how it will be relied on by the officers for decision making, and about how it can reduce response times, the member buy-in is usually higher and faster.

              Most typically, when a member misses a truck that might have waited if they knew the person was on their way, that's usually the last time that they don't call into the system.

              Feel free to give our customer service team a call, and we'll help you with some ways in which to improve your member usage. 315-701-1372.

              --Dan Seidberg ([email protected])

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              • #22
                Originally posted by voyager9 View Post
                We've been using IAR for a few years. For the most part we're happy with it.

                One question for those who have set up stations in your bays.. how do you handle logging into the system? We have the same setup but it requires that someone manually log in any time the computer is rebooted.. I've tried to set it up to automatically log in but there's no easy way short of modifying their javascript.
                Couple of things on this:

                1. If you lose your internet connection, IamResponding will restore you to your logged in session automatically as soon as your internet connection comes back up. You will not get bounced out of the system by a loss of internet connection.

                2. Your re-boots are likely being caused by periodic generator tests? If your computer that is running this system is plugged into a battery back-up, that will keep it powered up during the generator tests, and keep it from having to re-boot.

                3. Re-boots could also be cause by automatic back-ups, which require re-boots to take effect, and the re-boots often happen automatically. You should disable the automatic updates function, and just run them manually from time to time.

                4. Many of our users also deal with re-boots by using some form of scripting software, which will log you back into IamResponding automatically. One such system is called Macro Pro Plus, which is available quite cheaply online.

                Feel free to contact our technical support team at [email protected] with any further questions about this.

                --Dan Seidberg ([email protected])

                Comment


                • #23
                  Originally posted by voyager9 View Post
                  One question for those who have set up stations in your bays.. how do you handle logging into the system? We have the same setup but it requires that someone manually log in any time the computer is rebooted.. I've tried to set it up to automatically log in but there's no easy way short of modifying their javascript.
                  We have a separate computer for the IAR system, no updates, no other work on it, so the reboots on it are extremely rare. We created a generic login and that is what the station computer is logged in as. The startup folder on the computer loads the internet page and the first guy to notice logs in with the generic one.
                  "This thread is being closed as it is off-topic and not related to the fire industry." - Isn't that what the Off Duty forum was for?

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                  • #24
                    Originally posted by Bones42 View Post
                    We have a separate computer for the IAR system, no updates, no other work on it, so the reboots on it are extremely rare. We created a generic login and that is what the station computer is logged in as. The startup folder on the computer loads the internet page and the first guy to notice logs in with the generic one.
                    We have the same setup.. Not sure what is causing the IAR window to close.. reboots due to windows updates, power failures (probably not, UPS), or someone closing the IE window to run Pandora in the engine bay..

                    Again, not a big deal and certainly not a deal-breaker. Just annoying, especially when its usually noticed by the first guy coming in for a call
                    So you call this your free country
                    Tell me why it costs so much to live
                    -3dd

                    Comment


                    • #25
                      Originally posted by dseidberg View Post
                      4. Many of our users also deal with re-boots by using some form of scripting software, which will log you back into IamResponding automatically. One such system is called Macro Pro Plus, which is available quite cheaply online.
                      I believe we had pinged your CS about this possible enhancement and were given the same recommendation. While windows/mouse-click macros would work, we were looking for a solution that did not involve additional software.

                      Based on this thread it appears there are a lot of other users that run IAR in a kiosk fashion. That may warrant giving the enhancement another look. Something as simple as a checking a persistent cookie before poping up the login-dialog would suffice. I admit this is a low-priority annoyance but it appears it may be useful for a number of users.
                      So you call this your free country
                      Tell me why it costs so much to live
                      -3dd

                      Comment


                      • #26
                        We responded to a reported structure fire this morning. 11 firefighters responded, only 2 logged in with their cel phone.

                        We need to do better than that or it's just a waste of time and money.
                        My wise and profound comments and opinions are mine alone and are in no way associated with any other individual or group.

                        Comment


                        • #27
                          Originally posted by Blulakr View Post
                          We responded to a reported structure fire this morning. 11 firefighters responded, only 2 logged in with their cel phone.

                          We need to do better than that or it's just a waste of time and money.
                          This is the rub...

                          I'm a culprit. 25 years without the service, it's hard to get in the habit. Hell, it's hard enough to remember to bring my phone for a call at all, let alone dial in.
                          I am now a past chief and the views, opinions, and comments are mine and mine alone. I do not speak for any department or in any official capacity. Although, they would be smart to listen to me.

                          "The last thing I want to do is hurt you. But it's still on the list."

                          "When tempted to fight fire with fire, remember that the Fire Department usually uses water."

                          Comment


                          • #28
                            Originally posted by voyager9 View Post
                            We've been using IAR for a few years. For the most part we're happy with it.

                            The usefullness of the responding feature is depends on how many people use it.. I think we have about 50% adoption but some still refuse or forget to call when they're coming up for calls.

                            We too have been using Iamresponding.com for about 2.5 years now. Very great system and to prevent the problems voyager had, we just simply started leaving without them.

                            If they didn't use the system, we didnt wait, end of story. All it took for a few of them was to start missing the first engine out and that solved the problem and they began using it.

                            Our department's officers all rely on the system now to set their crew in the station and get on the rig and go. It is great to know who you have on their way. We are extremely happy with the service and reliability of the system.

                            Last point, as for the calling and driving- I can usually call and hang up before I out of my bedroom and down the stairs..it answers quickly and then I hang up (it goes to my present station).


                            Disclaimer- I do not work for the company, or recieve support to give good feedback. Simply a great product though and we will continue to utilize it.

                            Comment


                            • #29
                              Firefighter Response System

                              Hello everyone,

                              This is Craig Schurter, founder of Advanced First Responder Solutions; provider of the Firefighter Response System.

                              A little late to the discussion, but thought I'd chime in….

                              I agree with the concerns about driving and talking on the phone. We don't advocate talking on the phone and driving, and as such you'll find that our system enables you to push just one button and you're registered as responding… no matter how many stations you have or whether or not you allow personnel to go directly to the incident via POV or your response is delayed. If your department has more than one station, you don't need to follow a phone tree to register your response, we have a toll free number for each individual station. This enables you to truly only have to press one button to register your response, no matter what station you are responding to, if you are delayed, or if you are going POV.

                              This method is a bit more expensive for us but we believe it's well worth the added cost for the the value in safety it provides. Growing up in a family devoted to the fire service, and being a volunteer firefighter and resident firefighter for over five years taught me the value of safety. We are proud to be the pioneers in this innovative technology and we work hard to provide a system that is safe and easy to use.

                              One other point I wanted to clarify, in regards to pricing. Our pricing has not increased sense we launched the service over 3 years ago.

                              I'd be happy to visit with any of you, please don't hesitate to reach out…we're here to help. 877.274.2377


                              Sincerely,
                              Craig Schurter
                              craigs [at] advancedfrs.com

                              Comment


                              • #30
                                After a small review of IAR and FFRS, are there any other companies out there that provide the same type of service?
                                Last edited by 200FireFighter; 12-13-2010, 01:50 PM.
                                PJ O.
                                Battalion Chief
                                Munhall VFC #1
                                www.mystation200.com

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