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  • WHEELER430
    replied
    My agency uses Emergitec which seems to work pretty well they offer 24/7 remote tech support and also it is fully int with priority dispatchs Pro QA program for EMD pre arrival dispatch medical advice and instruction

    Leave a comment:


  • cadman
    replied
    Please ignore comments made by BruceT as it is well known that he works for IMC.

    Leave a comment:


  • FF41230
    replied
    We have had interact for 6 years now. It is a nice system and pretty easy to learn and use. The only problems we've had with it, is the Unit list rearranging itself and bumping units off. And sometimes you can end a cad and it will stick on the screen for a while. Other then that its been a pretty nice system.

    Leave a comment:


  • shfd739
    replied
    We use Intergraph.Personally I like it and it has been easy to use and learn.We havent really had any major problems with it.

    Leave a comment:


  • Jay911
    replied
    Originally posted by MrJim911 View Post
    I don't think on site 24/7 tech support is realistic. That would mean every CAD company in the country would have techs in every state.
    On-site 24/7 tech support is an absolute must. Our center has six or seven IT staff dedicated to CAD and nothing else. They're not employees of the CAD vendor, but they know the code and the machines inside out. Only exceptionally difficult situations require intervention by the (headquartered in this city) vendor.

    Leave a comment:


  • MrJim911
    replied
    I don't think on site 24/7 tech support is realistic. That would mean every CAD company in the country would have techs in every state.

    They should have 24/7 service via phone and remote connection. And whoever your IT guy/gal/dept is should be able to assist on site.

    Leave a comment:


  • ziplock
    replied
    Reguardless who you go with....make sure the tech support is available ON SITE 24/7.

    Do not rely on your dispatchers to be CAD techs...they have enough on their plate already.

    Leave a comment:


  • Lifeguard911
    replied
    It is true that you find people that love or hate their respective CAD systems. It is human nature. My department uses a system called SLUETH. Everyone here (except the Supervisor who selected it, of course) hates it. Why? Programming problems like they cannot integrate WordWrap into the narrative sections of the call entries. Also, in our Master Name list of businesses, one day a business may be listed for call entry, then the next day it is missing. Very frustrating. There is also no mapping feature.

    Leave a comment:


  • BruceT
    replied
    CAD Systems that WORK

    I know several departments that use the integrated CAD system from Information Management Corporation (IMC) out of Grafton, Massachusetts (www.imcus.com). The best part of their CAD system is the automatic backfill into the NFIRS report...it's really slick.

    Leave a comment:


  • LazNBlaz
    replied
    We switched from a legacy CAD system to OSSI in August of 2003. Overall, I like it. We use it for fire, EMS, and law enforcement to manage our two county area that covers almost 2000 square miles. Volume is @75,000 calls annually.

    I don't have another Winodws based system to compare it to, but as a former systems analyst, I will say that it is impressively stable on our Windows 2000 platform.

    Leave a comment:


  • Shamu2
    replied
    InterAct

    I am the Communications Supervisor for our municipality and we have had InterAct since 2004. It is a great system and majorly operator friendly. We have had a wonderful experience with it and they upgrade you periodically to give you the latest versions out there.

    Leave a comment:


  • sfdffemt17
    replied
    You should also at least look at IMC-Information Management Corp. out of MA. www.IMCUS.com

    I have been using them for over 10 years at 3 different departments and have always had goood luck with them. It can be a little buggy sometimes, but as long as your CAD administrator is knowledgeable and not afraid to call for help when needed the system works great and is very adaptable.

    Leave a comment:


  • AsstChief11
    replied
    The City of Sand Springs and Keystone Volunteer Fire Department are dispatched by the same center and they have used Cushing Technologies CAD system for a couple of years and it is great. As a former dispatcher it was easy to use and it interfaces with Firehouse software and station alerting systems. They are very inexpensive and WONDERFUL people to work with.

    www.cushingtechnologies.com

    Leave a comment:


  • bkmcse
    replied
    Are you lookin for just CAD or a GIS solution? I would recommend looking at ESRI.com. I have used the ArcGIS program a lot and it is very powerful in what you can do and pretty easy to use. You can export files created to a free viewer ArcExplorer. No, I do not work for them or sell the product, I have just had great experiences using the product.

    Leave a comment:


  • NHiester56
    replied
    We Currently use Aegis by New World. Meets our needs and are looking to expand it's use to include some neighbors. I am also familiar with Emergitech, CMI, Geac and Spillman. Out of those, I believe that New World, Geac, and Spillman are all good, flexible products with excellant customer service. I can not say as much for CMI and Emergitech.

    As pointed out earlier, if they meet your needs.... I would put together a scoring system based on your needs so you can rate them, That usually helps to make a more objective decision.

    Leave a comment:

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