Combined Emergency Services Communications seems to becoming a topic of great discussion as technologies are enhanced and communications centers are faced with the realities of costly upgrades.The most difficult issues to address though are the human resource ones. What do you do with staff who are prodominately Fire, Police or EMS when you move them to a combined system? How do you resolve the issues of collective agreements, seniority, and cross training?
Do you have any experiences to draw from? Thoughts and comments also welcome. I am interested in doing some research and am looking for any and all available information.
The center I currently work in has been combined EMS and FIRE since 1996. I have lots of information on what worked, and what didn't work well with our experiences.
Do you have any experiences to draw from? Thoughts and comments also welcome. I am interested in doing some research and am looking for any and all available information.
The center I currently work in has been combined EMS and FIRE since 1996. I have lots of information on what worked, and what didn't work well with our experiences.
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