I am looking for input on a problem I have run into with our Firehouse software. I have talked with Firehouse tech support and they can't seem to understand my situation. I am working with a volunteer agency and do not have access to the CAD dispatch system. However, they supply the dispatch information to me in an Excel spreadsheet. I am trying to import this information from a previous year to update our database. We were told the Firehouse CAD monitor was the only way to import this data.
Then I later was told the CAD monitor would only pull in data directly from the CAD system. Is there anyone out there somewhere that may be able to steer me toward a solution to my dilemma. Any input would be extremely appreciated.
Then I later was told the CAD monitor would only pull in data directly from the CAD system. Is there anyone out there somewhere that may be able to steer me toward a solution to my dilemma. Any input would be extremely appreciated.
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