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FEMA GO Issues

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  • FEMA GO Issues

    I thought maybe we could start a thread on any and all issues regarding submission problems and other things such as missing sections of the application that were once there.

    I went to submit one of my grants this morning and the request details are gone, no narrative no equipment, no nothing. It was all there last night when I tried to submit the work.....

  • #2
    Had multiple problems. Some I just kept redoing and they finally worked out. Talked to help desk a week or so ago and switched to Chrome and deleted history and had less problems. With apparatus we are going for a truck type we do not own, but believe we can justify, but some of the questions about current apparatus are not relevant. I called help desk and didn’t get a helpful answer. Have now submitted applications . Can’t print application or individual pages as previous years. Went back to check-after submission-and the financial part does not show. Don’t know if I just can see it or if it’s gone. It’s to be 25% of score. I called help desk and waited 45 to 50 minutes for help desk. When I finally got a person on phone, he said he had to put me on short hold and cut me off, This is a great program, but the FEMA GO system is a big problem and there are not enough people on help desk and they are not equipped to be helpful in many cases.
    BB

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    • #3
      I think some of the issues deal with cookies or something else similar. I struggled to submit Thursday. Opened my browser up in "incognito mode", logged in again and was able to submit. Might be worth trying if you're having issues.

      "Share your knowledge - it's a way to achieve immortality." - Stolen from Chase Sargent's Buddy to Boss program

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      • #4
        I've been trying to submit all morning and last night. When I click the 'Review application' link on the left side of the Portal, it says that 'Applicant characteristics' has an error. I've been through that entire section multiple times and it's complete. Even logged out of the portal and back into the portal. Even tried logging in using incognito mode. Portal is still telling me 'Applicant characteristics' has an error. Any suggestions are welcome.

        Stay safe; stay healthy; wash your hands.


        ***EDITED: Just figured it out. When typing in the EIN, you cannot have hyphens or dashes. This was for a regional application


        Click image for larger version  Name:	Untitled_pppp.png Views:	0 Size:	148.9 KB ID:	2115446
        Last edited by Skojo; 03-18-2020, 11:00 AM.

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        • #5
          The FDIN should only be numbers no dashes etc. Other than that try reentering all of the data again and see if that changes it.

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          • #6
            Doesn't this Grant close at 5pm? I'm trying to submit a few more and it is saying the grant period has closed. Time was 12:08 (1:08). Any ideas??

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