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  • arhaney
    replied
    Originally posted by Weruj1
    DUDE !!!!!!!!!!! you ARE alive !

    INDEED!!!!!!!!!!!!!!

    What up dawg!

    Leave a comment:


  • Weruj1
    replied
    DUDE !!!!!!!!!!! you ARE alive !

    Leave a comment:


  • arhaney
    replied
    Not related....I don't think......I can't start a new thread or send in a news item.

    What's up with that??????

    Leave a comment:


  • webteam
    replied
    AOL Contacted

    AOL has been contacted again. We will hear more in 48 hours.

    For those that are past this issue by using "Ctrl key and refresh" .. excellent!

    For the rest we will see in 48 hours if there is still an issue.

    Leave a comment:


  • firenresq77
    replied
    Originally posted by webteam
    firenresq77, perhaps short term thing? working now?
    perhaps. It only happened to me that one time....... Hopefully never again!

    Leave a comment:


  • webteam
    replied
    firenresq77, perhaps short term thing? working now?

    Leave a comment:


  • ffemtPAJ
    replied
    Originally posted by webteam
    Press and hold the "Ctrl" key and press refresh while at the url http://www.firehouse.com/

    Now, THAT worked! Thanks webteam.

    Leave a comment:


  • firenresq77
    replied
    I got it last night. Tried to refresh and no dice......... And no AOL here, either....

    Just cable broadband.......

    Leave a comment:


  • webteam
    replied
    Really Condensed

    Press and hold the "Ctrl" key and press refresh while at the url http://www.firehouse.com/

    If this does not work and the fore mentioned instructions also did not work, please contact AOL LiveHelp to get assistance with clearing your cache.

    http://search.aol.com/aolcom/search?...earch&ie=UTF-8

    Leave a comment:


  • ffemtPAJ
    replied
    fyi, I tried all your instructions and AOL still won't work for me. It's not a big problem for me because I can use another browser to access Firehouse. I just wanted to let you know that some users might still be having trouble. Thanks for your help, though.

    Leave a comment:


  • webteam
    replied
    Condensed Instructions

    Hello Everyone,

    It appears that people experiencing this issue are essentially seeing a cached page. AOL is not checking for a new version of the page, so let's help it along.

    Here are set of instructions for AOL 9.0 users running Microsoft Windows.
    If you are running other versions post them back here and will work out a procedure for you..

    1. Click on "Start"
    2. Click on "Run"
    3. ***Important*** Copy and paste the following command including the quotes and excluding the double hyphens in the run box

    --"C:\Program Files\Common Files\AOL\System Information\sinf.exe" /language=1033--

    4. AOL will display a warning.. Click "OK"
    5. An AOL window will open.. Click on "Utilities"
    6. You will see "Current Cache" .. To the right of that you will see "Clear"
    7. Click on "Clear"
    8. Click on "Close"
    9. Close and Disconnect from AOL
    10 Connect to AOL as you typically do
    11. Try going to http://www.firehouse.com/

    Leave a comment:


  • KenNFD1219
    replied
    The common demoninator seems to be AOL and Internet Explorer.

    I stopped using I.E. a couple of years ago. We even dumped the blue e from the fire station computers. Firefox is a much better alternative.

    AOL is, well, AOL. A google search of AOL problems has over 60 million pages listed.

    Leave a comment:


  • Mulldog
    replied
    I have know idea what you are asking me with the ie or broadband thing.
    I do know that if I use the link you showed me then it works. That is good enough for me. Thank you.

    As for the short story you posted.......too long to read......try using pictures to keep our attention

    Thanks for the prompt response and helping out a computer illiterate jake
    Mike

    Leave a comment:


  • REMSCHIEF
    replied
    Wow...I'm sure glad my 6 yr old can work a computer...those are complex instrructions... I haven't run into this problem since shortly after I posted this (go figure huh..) But I use Internext explorer for broadband both at home and the office...so I'm not sure if the AOL solution will help if it happens again...But thanks for the reply!

    Andy

    Leave a comment:


  • webteam
    replied
    Here's what AOL suggests:

    You may not be able to load a specific Web page for any one of several reasons. After trying the first solution, check to see if you can access the Web page. If you are still unable to load the specific Web page, continue using the suggested solutions until the problem is fixed.

    You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.

    Solutions

    * Verify the Web Address
    * Reload the Web Page
    * Run an AOL® Auto Fix
    * Clear the Internet Explorer Cache and Rebuild the AOL® Adapter
    * Verify the Web Page Has Not Moved

    For Additional Support
    Verify the Web Address

    If the Web address is not typed in correctly, the Web browser will not load the correct Web page.

    To verify the Web address:
    Make sure that the Web address (or URL) that you typed exactly matches the address you were given. Check that the capitalization matches, all words are spelled correctly, and all punctuation, like dots (.) and slashes (/), are correctly placed. Remember, there are no spaces allowed in Web addresses. A proper Web address will look like www.aol.com.

    Back to Top
    Reload the Web Page

    When there are temporary problems with the connection to a Web page, reloading the Web page will prompt your Web browser to request the page's information again and may allow the Web page to load properly. You can also wait and try again later.

    To reload the Web page, click the Refresh button.

    Back to Top
    Run an AOL® Auto Fix

    AOL can help you automatically fix many common problems or errors with AOL Auto Fixes. Your AOL® software comes bundled with advanced technology to make it easy to repair the most common errors that prevent you from getting the most out of your AOL® membership. Just start an Auto Fix to have the AOL® service automatically go through steps to repair your software and optimize your AOL® experience.

    To run an AOL Auto Fix:
    1. Go to AOL® Keyword: Fix It.
    2. Find the solution to the issue that most resembles the one you are currently experiencing and click the Download One-click Fixes button.

    3. Follow the simple instructions to complete the repairs.

    The Auto Fix will:
    1. Delete the temporary Internet files.
    2. Rebuild the AOL® Adapter.
    3. Repair Internet Explorer.

    Back to Top
    Clear the Internet Explorer Cache and Rebuild the AOL Adapter

    When you browse the Web, graphics and text are downloaded to your computer. These files are known as Temporary Internet Files and are stored in the browser cache. Eventually these files may become damaged and cause pages to load incorrectly, or they may just build up and need to be cleared out. The AOL® software uses the AOL Adapter to access the Internet. Sometimes this adapter gets damaged and rebuilding it restores access to the Web.

    Note: Depending on the number of stored files, clearing the cache may take a few minutes.

    To clear the Internet Explorer cache and rebuild the AOL Adapter:
    1. Close the AOL software.
    2. Click the Start button, select Programs or All Programs, select America Online, then click AOL System Information.
    3. Click the Utilities tab.
    4. Click the Clear Browser Cache button or the Clear button, depending on which option you see.
    5. Click the Uninstall AOL Adapter or Rebuild AOL Adapter button.
    6. Click the OK button.
    7. Click the Close button.
    8. Restart the computer and launch the AOL software again. The AOL Adapter will rebuild automatically.

    Leave a comment:

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