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  • Customer Service Van or After a fire PR

    I once saw an article on a department that had a unit set up to assist in salvage and clean up after a fire. I want to say it was Dothan Alabama but their website doesn't mention it. Some of my coworkers and I thought that coming up with some sort of kit to help seal up/ secure a building after a fire or natural disaster would be a great PR-customer service tool. We have some ideas as to what to get for it but any and all suggestions or inventories from a pre-existing unit would be appreciated. Do to the impending "blizzard" here in New England I will be at work the next 2 days and I won't be able to check in on this forum so if you guys could email me at work : [email protected] that would be marvelous. I will be glad to send out the final ideas to any interested also.

    Thanks Brothers and Sisters.



    ------------------
    FF/EMT Jay Ellingson
    Newington,NH FD
    &
    New England Dragway Safety Team (Sundaaayy!)
    Be Safe!

  • #2
    We had a guy on the dept. who was a remodeling contractor. When an engine cleared the scene, he'd ride it back to the station, get his contractor truck (usually parked at the station, since that's all he ever drove) and come back. Always had plywood, air compressor, nailguns and such, just as "handy things to have on a contractor's truck". We'd usually pitch in to nail up vent holes/broken windows, while he repaired doors, etc. if nec.

    He never charged, either. Most of the time, if the house was saved enough to need "secured", then between this initial contact, and the good will generated by it, he got the "restoration" job. And if he didn't? He'd just stop by and ask for his plywood back. He didn't always get it (the job or the plywood), but I suspect he still came out ahead in the long run.

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    • #3
      You are correct, it is the Dotha AL Fire dept that outfitted a trailer with a dumpster.

      The FD and the Chief are leading the way in customer service and PR.

      I'm sure if you have any questions, just contact Chief Dennis Rubin, his e-mail address is on the dept's web site.

      ------------------

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      • #4
        Thanks Res7cue. I searched both the official city website and the union website and couldn't fin his email anywhere.I emailed FH.COm as he is one of their contributing writers so maybe they can help.

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