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I had correspondance with the Webteam in the last couple of days regarding some of the "issues" and just wanted to let everyone else know the reply.......
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This is the reply to my first email to them:
Hi,
Thanks so much for bringing this to our attention. All offensive posts have been removed and the user has been banned (again).
And thank you for your patience! We actually have just set up for several staff members to be able to moderate from home in the evenings. We are also considering giving moderator status to trusted, longtime members of the forum.We are also looking at ways to improve the way our registration works so that we can prevent this from happening in the future.
We welcome suggestions and thank you for your continuted support!
Sarah
Webteam
And again....the reply to the second one
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Hello,
Thank you for bringing this to our attention. We appreciate it when our
members notify us of innappropirate threads so that we can take action. All
of these derogatory threads have been removed and the user has been banned.
All of us at Firehouse.com deeply regret this incident. There is no reason
that such vile, disgusting material should ever be on our sites, or any
site. We are just as upset about this as you and we appreciate and
acknowledge your faith and trust that we would remove this immediately. We
thank those of you have brought it to our attention and are looking into all
options available to us to try and prevent a similar such problem from
happening again.
We are, as most of you know, in a large process of change. Change not just
among our team, but in our infrastructure as well. With this change, we look
forward to being able to support the features that have led us to being a
premier public safety site as well as launch new endeavors. Growing pains in
any part of life are tough and require adjustment and patience. We know you
have been patient enough, but we ask that you would continue to bear with us as we adjust to our situation.
Hopefully you are encouraged by our reply, although we deeply regret the
instance that has provoked it. Please know that we are continually working
to support you and provide you with the best information on behalf of the
fire and EMS service, as well as working to make our delivery of this to you
as highly efficient as possible.
Again, we apologize for this problem, and are working to prevent it from happening again.
The Webteam of Firehouse.com
_______________________________________________
They are making and effort and so far I am confident they will come up with something new soon.
_________________________________
This is the reply to my first email to them:
Hi,
Thanks so much for bringing this to our attention. All offensive posts have been removed and the user has been banned (again).
And thank you for your patience! We actually have just set up for several staff members to be able to moderate from home in the evenings. We are also considering giving moderator status to trusted, longtime members of the forum.We are also looking at ways to improve the way our registration works so that we can prevent this from happening in the future.
We welcome suggestions and thank you for your continuted support!
Sarah
Webteam
And again....the reply to the second one
__________________________________________________ _________
Hello,
Thank you for bringing this to our attention. We appreciate it when our
members notify us of innappropirate threads so that we can take action. All
of these derogatory threads have been removed and the user has been banned.
All of us at Firehouse.com deeply regret this incident. There is no reason
that such vile, disgusting material should ever be on our sites, or any
site. We are just as upset about this as you and we appreciate and
acknowledge your faith and trust that we would remove this immediately. We
thank those of you have brought it to our attention and are looking into all
options available to us to try and prevent a similar such problem from
happening again.
We are, as most of you know, in a large process of change. Change not just
among our team, but in our infrastructure as well. With this change, we look
forward to being able to support the features that have led us to being a
premier public safety site as well as launch new endeavors. Growing pains in
any part of life are tough and require adjustment and patience. We know you
have been patient enough, but we ask that you would continue to bear with us as we adjust to our situation.
Hopefully you are encouraged by our reply, although we deeply regret the
instance that has provoked it. Please know that we are continually working
to support you and provide you with the best information on behalf of the
fire and EMS service, as well as working to make our delivery of this to you
as highly efficient as possible.
Again, we apologize for this problem, and are working to prevent it from happening again.
The Webteam of Firehouse.com
_______________________________________________
They are making and effort and so far I am confident they will come up with something new soon.
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