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  • New Pro-Tech Titan-K gloves falling apart!

    I recently bought a pair of Pro-Tech Titan-K structural gloves, after reading some good things about them hear. (My other choice was the Dragon Fire Alpha X Hybrid, but I happened to be in TFS's showroom and tried on the Titan-Ks and they fit perfectly, so I bought them.)

    I have used them at home for about an hour practicing knots, and in my Firefighter I class for an hour or so doing gear donning drills, and more recently for another hour or so during fire extinguisher practice. But even before the extinguisher practice, I started noticing something very disturbing.

    On the underside of the wrist, on both gloves, there is a zig-zag line of stitching, and the fabric is ripping apart along this stitch line. Here are some photos...







    Has anyone else ever experienced this with this brand? I'm not sure if I'm still within the 30 day return policy at TFS; if I am, should I return them for another pair of the same kind, or exchange them and maybe by the Dragon Fire gloves or something else? If I'm out of the 30 day return period at TFS, should I try to contact Pro-Tech directly, or should that be my first course of action right from the start?

    These are $85 gloves and they shouldn't be doing this after a couple of hours of light use. There are a few other students in my class that also have these gloves, also new, and nobody else is having the same problem.
    -Justin J. "JJR512" Rebbert

    The comments and opinions I express are solely my own and do not necessarily represent those of any employer or volunteer organization with which I am associated. Nobody is responsible for anything I say other than I alone.

  • #2
    ALL the above. I've got some Protechs with quite a few hrs on them with no such damage. Tfs will want to know and the mfg as well. Sometimes a bad batch of material dies get into the production stream despite the best efforts of QC. T.C.

    Comment


    • #3
      Call TFS customer service and tell them what is going on. It shouldn't matter what return policy you are in or out of. That shouldn't be happening.
      Career Firefighter
      Volunteer Captain

      -Professional in Either Role-

      Originally posted by Rescue101
      I don't mind fire rolling over my head. I just don't like it rolling UNDER my a**.

      Comment


      • #4
        Or call Protech. All bet they take care of you. But don't sit around stewing/posting online about it. Bet on the phone Monday.

        Comment


        • #5
          Can someone explain to me why people come to FH.com to ask how to deal with problems with fire equipment they buy?

          Step ONE) Contact the company you bought the item from.

          Step TWO) If you get no satisfaction from them, contact the company that made the product.

          Step THREE) If you get no satisfaction either place come on to FH.com and tell EVERYONE internationally that comes here about an issue with the product, the company that sold the product, and the company that makes the product.

          Of course, if you get good service it is only kosher to come to FH.com and tell that story too.
          Crazy, but that's how it goes
          Millions of people living as foes
          Maybe it's not too late
          To learn how to love, and forget how to hate

          Comment


          • #6
            Originally posted by FyredUp View Post
            Can someone explain to me why people come to FH.com to ask how to deal with problems with fire equipment they buy?

            Step ONE) Contact the company you bought the item from.

            Step TWO) If you get no satisfaction from them, contact the company that made the product.

            Step THREE) If you get no satisfaction either place come on to FH.com and tell EVERYONE internationally that comes here about an issue with the product, the company that sold the product, and the company that makes the product.

            Of course, if you get good service it is only kosher to come to FH.com and tell that story too.


            I agree as well.

            Thi guy isn't a fireman, but has a desire to be. How do you ruin a pair of gloves tieing knots??
            Stay Safe and Well Out There....

            Always remembering 9-11-2001 and 343+ Brothers

            Comment


            • #7
              Originally posted by FyredUp View Post
              Can someone explain to me why people come to FH.com to ask how to deal with problems with fire equipment they buy?
              Because I wanted to know if anyone else had had a similar problem with this exact kind of glove. If other people have had a similar problem, I would probably prefer to replace these gloves with another brand. But if this is an isolated incident, I'd give the benefit of the doubt to the manufacturer and replace these with the same kind.

              So far the only person to actually answer that question is Rescue101, and thanks to him for doing so.

              Step ONE) Contact the company you bought the item from.

              Step TWO) If you get no satisfaction from them, contact the company that made the product.

              Step THREE) If you get no satisfaction either place come on to FH.com and tell EVERYONE internationally that comes here about an issue with the product, the company that sold the product, and the company that makes the product.

              Of course, if you get good service it is only kosher to come to FH.com and tell that story too.
              Thanks for the suggested order of who to contact when.
              -Justin J. "JJR512" Rebbert

              The comments and opinions I express are solely my own and do not necessarily represent those of any employer or volunteer organization with which I am associated. Nobody is responsible for anything I say other than I alone.

              Comment


              • #8
                Originally posted by CaptOldTimer View Post
                I agree as well.

                Thi guy isn't a fireman, but has a desire to be. How do you ruin a pair of gloves tieing knots??
                You say that like it's a bad thing for a person to not be a firefighter but have a desire to be one.

                And for the record, you do not know whether I ruined the gloves or not. It is entirely possible it is a manufacturing defect. Oh, but I guess since I'm not a firefighter, everything is automatically my fault.
                -Justin J. "JJR512" Rebbert

                The comments and opinions I express are solely my own and do not necessarily represent those of any employer or volunteer organization with which I am associated. Nobody is responsible for anything I say other than I alone.

                Comment


                • #9
                  Here's a thought: Why not wait until you are actually a firefighter and let the department issue you a set of good gloves , instead of spending your own money on imported crap.

                  What were you tying knots with??? Barbed wire!

                  Comment


                  • #10
                    Originally posted by JJR512 View Post
                    You say that like it's a bad thing for a person to not be a firefighter but have a desire to be one.

                    And for the record, you do not know whether I ruined the gloves or not. It is entirely possible it is a manufacturing defect. Oh, but I guess since I'm not a firefighter, everything is automatically my fault.
                    Look Junior, you better toughen up a bit if you expect to survive the razzing of the firehouse.
                    Crazy, but that's how it goes
                    Millions of people living as foes
                    Maybe it's not too late
                    To learn how to love, and forget how to hate

                    Comment


                    • #11
                      Originally posted by islandfire03 View Post
                      Here's a thought: Why not wait until you are actually a firefighter and let the department issue you a set of good gloves , instead of spending your own money on imported crap.

                      What were you tying knots with??? Barbed wire!
                      The department already issued me gloves. They didn't expect me to go through a firefighting class without gloves. I didn't like them, they were thick and stiff. These gloves are thin and flexible and have gotten a lot of positive comments here.

                      To address your second question, I was tying knots with my hands. If you wanted to know what I was tying knots in the answer to that is 'rope'.
                      -Justin J. "JJR512" Rebbert

                      The comments and opinions I express are solely my own and do not necessarily represent those of any employer or volunteer organization with which I am associated. Nobody is responsible for anything I say other than I alone.

                      Comment


                      • #12
                        Originally posted by JJR512 View Post
                        The department already issued me gloves. They didn't expect me to go through a firefighting class without gloves. I didn't like them, they were thick and stiff. These gloves are thin and flexible and have gotten a lot of positive comments here.

                        To address your second question, I was tying knots with my hands. If you wanted to know what I was tying knots in the answer to that is 'rope'.
                        Well islandfire has just been textbooked by a recuit. What is the world coming to.
                        Career Firefighter
                        Volunteer Captain

                        -Professional in Either Role-

                        Originally posted by Rescue101
                        I don't mind fire rolling over my head. I just don't like it rolling UNDER my a**.

                        Comment


                        • #13
                          Oh, Justin, the OP is ok... If he just could drive something better than a Taurus. Sort of like a chevette to us old folks.

                          He just has to learn how to get a problem resolved, and I am quite sure he has figured it all out now.

                          Comment


                          • #14
                            Originally posted by LVFD301 View Post
                            Oh, Justin, the OP is ok... If he just could drive something better than a Taurus. Sort of like a chevette to us old folks.

                            He just has to learn how to get a problem resolved, and I am quite sure he has figured it all out now.
                            I've driven many cars that were better than a Taurus. But I've also driven many cars that were worse than a Taurus. Odd that you would pick one car that I owned for a few months over half a dozen years ago to throw in as a random reference. I think maybe you're just remembering reading here how someone discovered that I once posted a few times on a Taurus owner's message board years ago (or maybe you're the one that discovered that yourself), and they were using that fact to somehow prove that I'm not who I claim to be here , and now you're bringing that up as if it proves something. Internet archives exist (at least as of now) for all time. What does this particular tidbit mean now, in this context? Absolutely nothing about me...and what it says about you that you'd bring it up, I won't bother to say.

                            Regarding your second paragraph, which unlike your first is actually vaguely relevant: There are lots of ways to solve problems. I can think of a particular problem I have right now that I'd like to solve with a 12-gauge, but I digress. I had an idea how I would go about solving this problem, but posted here partly to see if anyone else had ever had this particular problem, and to see if anyone had any better ideas than the one I already had in my head. Rescue101 suggested I do what I was pretty much already planning on doing, so I'm pretty confident I'm on the right course.

                            Today, Monday Feb. 28, is one day shy of the 30-day return period with TFS, so I'll be contacting them first thing in the morning.
                            -Justin J. "JJR512" Rebbert

                            The comments and opinions I express are solely my own and do not necessarily represent those of any employer or volunteer organization with which I am associated. Nobody is responsible for anything I say other than I alone.

                            Comment


                            • #15
                              Ok. I let him get to me. I will go the high road and quit.
                              Last edited by LVFD301; 02-28-2011, 02:41 AM. Reason: Discretion is the better part of valor.

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