With the other thread (deservedly) locked, I just wanted to post a quick update. I did hear back from MTA:
Form letter, but I was surprised just to get any response. And They admitted their guy was wrong.
Mr. PITA:
We received your complaint regarding a bus operator. We apologize for our bus operator’s actions.
MTA New York City Transit is committed to providing safe, courteous, reliable, and accessible bus service. Our training programs for bus operators are designed to instill high standards of professional conduct and safe operation. The behavior you described is not representative of those standards.
Thank you for bringing this matter to our attention.
Sincerely,
{name removed}
Senior Customer Service Associate
MTA
We received your complaint regarding a bus operator. We apologize for our bus operator’s actions.
MTA New York City Transit is committed to providing safe, courteous, reliable, and accessible bus service. Our training programs for bus operators are designed to instill high standards of professional conduct and safe operation. The behavior you described is not representative of those standards.
Thank you for bringing this matter to our attention.
Sincerely,
{name removed}
Senior Customer Service Associate
MTA
Comment