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  • #91
    Originally posted by mrpita View Post
    Jim, I think the point of those griping here is that the one sentence left above shouldn't be needed.

    That said, I have never had anything but GREAT service from TFS. In fact, one of my favorite customer experiences from any supplier came from the store in their old location. (I wanted a particular $ light kit, they didn't have that one in stock, but had the parts available in 2 or 3 other kits, and to buy them would have been $$$; sales guy took the parts needed from the others to make what I wanted and sold at original $ minus a % for my "trouble" of having to wait 2 minutes for him to open the boxes.) That is the thing that makes a customer for life (I am) versus "We screwed up, but give me a chance to fix it..."

    But I also am lucky enough to live in driving distance, and usually will stop in the store rather than web-order. The human element of in-person or even phone orders will always be the game changer versus a web order, good or bad.
    When I say "make things happen" I'm talking about fixing problems globally, not just appeasing one customer. You could say that I shouldn't have to write that, but as I've said before, we aren't perfect, we're a rapidly growing company that strives to do right by our customers and when we find out we've failed, we care deeply and want to fix those issues.

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    • #92
      Originally posted by tajm611 View Post
      I pray none of you ever have to order parts for a race car build up or restoration......I don't think any forum could contain your childish tears.
      Would you say the same if this subject about was mail order prescriptions?
      IAFF

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