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Not Wanting to do an Inspection Trip

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  • toddmcbr
    replied
    It looks like the truck has been delivered according to the delivery section on their website

    http://www.rosenbaueramerica.com/App...geDetailId=157

    Leave a comment:


  • pumper8032
    replied
    So, coming from australia where we only use twin cabs, whats the idea behind single cabs, seems a waste to me. Where does the crew sit, or is it a rare thing for people to travel in the engine?

    Leave a comment:


  • k1500chevy97
    replied
    Originally posted by k1500chevy97 View Post
    As a matter of fact my district has 3 engine/tenders on order with them right now.

    bumping this back up.


    How about an update Mr. Topic Starter
    We took delivery of our 3 new rosenbauer engines last week about the same tme you guys took delivery on your new engine from the same dealer.

    Leave a comment:


  • RFDACM02
    replied
    Like I said, the real issue is getting the service work performed in a timely manner regardless of who built what part of the truck. I know and trust that Mike's experience in the apparatus field is much further reaching than just NYC, and to that end he can list many cases that were tied up for many months with the truck sitting uncorrected. Also as I stated, Mike thinks the new sole responsibility clauses are a great choice, that once proven should eliminate the need/want/desire for most places to remain sole-source buyers.

    One cannot rely on how FDNY is treated by any builder as an indication on how they will be treated (unless you buy nearly as much as they do). No one is saying that a non-sole source builder can't build a great truck or that sole-source trucks are better. It is mostly a service issue when something goes wrong. I'll bet FDNY would like to go back to non-sole sources such as Mack/Ward 79 or Mack/Saulsbury.

    Leave a comment:


  • Rescue101
    replied
    I'm also not a "sole source"believer.ANY apparatus is only as good as the dealer or mfg wants to back it.6 source apparatus with good dealer/ mfg support: GOOD. Single source apparatus with a less than good dealer/mfg support;Well, why don't you ask Lincoln Neb? While I believe Mike Wilbur is an excellent source of information,I don't believe he has all the answers any more than any other SINGULAR source of information. Would I utilize his expertise? Absolutely! Would I consult another source or sources during the process? You bet your A** I will. I've worked around chemicals too long to depend on ONE source of information.The most info you can get is generally half enough.Same goes for apparatus,what might be the best source in Marlborough Mass might be a pi** poor choice in the North woods of Maine. If sole source is your safety zone by all means buy/stay there. Most folks that do a vehicle right will have few problems no matter which source they choose.If you don't do your homework and get it right the first time,there will likely be enough pain in your backside to keep you from making the same error again. T.C.

    Leave a comment:


  • Catch22
    replied
    Not that I have that much to throw in the fray about sole-source builders, but can you trully call them "sole-source." I don't know of anyone that builds every component in-house. The engine and pump have to come from somewhere (I don't think ALF or Seagrave still make their own, but could be wrong).

    Could it be another one of those things it depends on who your dealer is on who is going to accept responsibility and get the fix done?

    Leave a comment:


  • npfd801
    replied
    I'm sure for every incident of some sort of non sole-source builder shafting a customer, I could find you an incident of a sole source builder constructing a POS that failed the purchaser in some form, and wasn't taken care of by the builder in a manner satisfactory to the customer. There will always be this finger pointing in the industry, I just don't do it. Sure, I'll give you an incident somewhere else as an example, but won't name the department or brand. I will never sell my customers this way.

    I find it ironic that Mike Wilbur voices his preference of sole source suppliers, yet we see this barrage of press coming from New York about how horrible the service and repair of New York City's sole source rigs has been going.

    Now personally, I don't have any beef with Seagrave or Mike Wilbur. I'm sure I've enjoyed Mr. Wilbur's presenation at FDIC in the past, but don't quote me on it. The stories from New York are just yet another spin on how, one way or another, you can show that every manufacturer can look bad, if you want them too. I am not slighting Seagrave's product - they make darn fine rigs, just proving a point. Someone involved in the FDNY (unions, from what I can tell) has an agenda to make Seagrave, or whoever is responsible for buying them, look bad.

    Which leads to this question - if you buy a Seagrave chassis and body with one of their Towermax aerials, is that sole source? They don't build the aerial...

    Folks who are on one side of the fence with sole source will most likely stay there until wronged (which may never happen). Those on the other side feel it isn't an issue. I think some of us could debate (not argue) the issue for days and not agree.

    Leave a comment:


  • RFDACM02
    replied
    So when your aerial crushes the cab and the problem is a shorted wire from the chassis, who pays the bill or approves the repair? The Builder says its the chassis builder's wire, the chassis builder says the body builder damaged the wire, who in turn says no it happened when the aerial was mounted. Day to day things the builder may take care of but large dollar losses, maybe only a few manufacturers will make the repairs and get their money later. Of course other than a few minor issues in this nature I have no true experience with this on a large scale. But, as Capt. Gonzo stated, I've taken a few of Lt. Wilbur's programs, and believe he knows more about the fire apparatus business than most. I also am interested in the "new" sole repair statemetns being offered to offset the sole source bidding. And since Mike Wilbur is here at my station today, I'll ask his thoughts on the same.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    I'm not disagreeing with you at all. There are PLENTY of "hybrid" trucks in my neck of the woods that are outstanding apparatus. Notably Spartan chassis with Saulsbury bodies, although there are a few Spartan/General and Spartan/Marion, not to mention all the Macks running around with OEM bodies on them.

    Leave a comment:


  • npfd801
    replied
    Regardless of who I work for, it doesn't matter. Most of the rigs I ride on weren't built by the company I sell for. We've had zero problems with any of them where Alexis, General, or Monroe started finger pointing and saying, "Ain't my fault!"

    Let's talk about all this sole source garbage. So when the third party generator fails on your beloved Pierce, Ferrara or E-One is your sole source going to take care of that any better than any reputable builder? Or when the Cummins blows up in your E-One is E-One going to handle that? The simple fact is that the sole-source argument is another way for people who build their own chassis to push out their chests and beat on it in an effort to claim they're superior. Funny thing is most of these sole-source folks are more than happy to build on someone else's chassis if required. No, it may not be a Spartan or HME, but there are lots on IH, Freightliner, Ford. If sole-source was indeed THAT vital to the rig you bring home being a functional non-lemon, then I'm sure Oshkosh could muster all their financial might and build their own super cheap commerical style truck chassis or smaller unit.

    It is so vital in fact, that E-One, Ferrara and KME will build on a Spartan if you want them to, and probably an HME if you demanded it (Ferrara will for sure).

    There's a big part of me that likes the fact that so many Spartans are built that you have the safety of production numbers. The multiplex system isn't their own, fine - but it is easily the most widely used in the industry. I like scale of production, knowing that if a problem pattern persists (and with so many out there, if should develop sooner) - Spartan will fix it ands not sweep in under the rug because not only do they answer to their end users, but they answer to the body builders who use their product.

    So if Rosenbauer buys 51% of Spartan down the road, are they sole source then? Does it really matter? Sole source didn't help the department in the Chicago suburbs whose aerial was sidelined for almost a year due to sole source multiplex issues. That helped a lot there...

    I'm not going to change anyone's mind here, but I'll argue against sole source being the superior way to go all day.
    Last edited by npfd801; 11-19-2006, 05:37 PM.

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  • VanIsleEVT
    replied
    So basically your saying that every fire apparatus out there built on a Commercial or say a Spartan chassis was a mistake and you can expect to do some finger pointing when you have a problem. I don't think so.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    You have to forgive npfd801's defensiveness on the issue of "sole source manufacturers" as he works in sales for a particular non-sole source manufacturer.

    Leave a comment:


  • CaptainGonzo
    replied
    Originally posted by npfd801
    This is baloney. Every rig in our fleet has a chassis built by one party and a body by another, and not once has there been finger pointing. Every issue that has come up has been addressed by the appropriate folks in a timely fashion, for the most part. Typically our problem is more with following through to get repairs done on our part rather than an unwilling builder.

    A strong builder, whether they get their chassis from someone else or not - will make the rig right if something is wrong.

    If you ever have a chance to attend a seminar by Mike Wilbur, who is a contributor to this site (The Apparatus Architect column on the home page), you will definitely have a change of heart on the matter. I went to a seminar he gave for the Senior Fire Officer program for the Massachusetts Fire Academy earlier this year. Mike had factual accounts of trucks that were mechanical nightmares and every component manufacturer blaming someone else... and the pics to back them up!

    Leave a comment:


  • npfd801
    replied
    Originally posted by jfTL41
    This is especially true in this case as you are not dealing with a sole source provider. Anything that happens after you take delivery you will be dealing lots of fingerpointing. Each will use the other as the out so as not to pay for the warranty work or corrections.
    This is baloney. Every rig in our fleet has a chassis built by one party and a body by another, and not once has there been finger pointing. Every issue that has come up has been addressed by the appropriate folks in a timely fashion, for the most part. Typically our problem is more with following through to get repairs done on our part rather than an unwilling builder.

    A strong builder, whether they get their chassis from someone else or not - will make the rig right if something is wrong.

    Leave a comment:


  • jfTL41
    replied
    Factory inspections (I did not say trip, because trips are fun and you are going to work) are very important, you are going to live with results for a very long time, longer than many marriages. If you catch something pre-paint the correction will be easier and have a better end result than at delivery or on final. This is especially true in this case as you are not dealing with a sole source provider. Anything that happens after you take delivery you will be dealing lots of fingerpointing. Each will use the other as the out so as not to pay for the warranty work or corrections.

    Leave a comment:

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