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Cracked Frame Rail on E-One

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  • Cracked Frame Rail on E-One

    Hi Folks,
    I have a 2000 E-One Transport Engine that has developed a five foot crack in the frame rail above the rear axle. Suppose to have a life time warranty but E-One is saying it is environmental and refusing to cover it. This is based on a picture we sent them, nothing else. Our specialists that have looked at it say it was improperly coated and sealed. The engine is unsafe to put back on the road. Our mechanics in 27 years have never saw a cracked frame on any vehicles. Anyone else having frame issues with E-One? Thanks

  • #2
    This is a big deal, and one that it sounds like you need to get an attorney involved in ASAP. While virtually every warranty will have exceptions, a manufacturer the size of E-One selling a chassis/frame rail warranty that would have exceptions for "environmental" issues is ridiculous. They sell chassis worldwide - are they also refusing chassis claims in the northeast and Canada?
    Career Fire Captain
    Volunteer Chief Officer


    Never taking for granted that I'm privileged enough to have the greatest job in the world!

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    • #3
      Originally posted by BoxAlarm187 View Post
      This is a big deal, and one that it sounds like you need to get an attorney involved in ASAP.
      I agree. Get your Dept or Municipal Solicitor involved, have him/her send them a registered letter/return receipt requested demanding action.
      "Loyalty Above all Else. Except Honor."

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      • #4
        Please post the picture! A 5 foot crack is hard to imagine!

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        • #5
          KCFD had some E-One aerials that that frame rails cracked several years ago, kept it pretty quite.

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          • #6
            Originally posted by SFD_E73_RET View Post
            KCFD had some E-One aerials that that frame rails cracked several years ago, kept it pretty quite.
            Did the aerials have frame liners, double, or triple rails ? Sounds like this could have been a engineering mistake. We have a 40 year old Mack CF and the frame rails look like there new, and this aerial is used here in the salt, snow, ice, etc !
            Last edited by Woodbridge; 10-05-2012, 07:24 PM.

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            • #7
              Originally posted by Woodbridge View Post
              Did the aerials have frame liners, double, or triple rails ? Sounds like this could have been a engineering mistake. We have a 40 year old Mack CF and the frame rails look like there new, and this aerial is used here in the salt, snow, ice, etc !
              I didn't get any details, I was told by the facility that fixed them about 4 years ago. It was several years before that that the repairs were made.

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              • #8
                Surprised I remembered this...

                http://journalstar.com/news/article_...08da77279.html

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                • #9
                  Originally posted by salvage View Post
                  I know this story very well. I was there and lived through the ordeal and the aftermath.

                  FM1
                  I'm the one Fire and Rescue calls, when they need to be Rescued.

                  Originally posted by EastKyFF
                  "Firemens gets antsies. Theys wants to goes to fires. Sometimeses they haves to waits."

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                  • #10
                    I know this is a long shot but I would be very interested in speaking with you about your 2000 E-One with the cracked frame. I can be reached at mattm@raytownfire.com or 816-737-6034. Thank you for your time, Matt Mace, Fire Chief, Raytown Fire Protection District.

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                    • #11
                      Recently I happened to be speaking with a rep and one of the things we happened to discuss was the damage being done by the new chemicals that are being used to treat the roads and how it even gets between double frame rails unlike salt that didn't really migrate once it was on the truck.
                      If that's the case it will be affecting everyone across the board, not just E-One unless they are using a process that is different than the rest of the industry.
                      It's most likely going to be a fight between lawyers but unless the fine print says differently a life time warranty is for the life of the truck.

                      Good luck,
                      Walt
                      Train like you want to fight.
                      www.kvfd.net

                      Comment

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